I share information with certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.  I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

The information I collect is to fulfil your order, you must provide me with certain information, such as your name, email address, postal address, telephone numbers (and payment information when ordering from my online shop), and the details of the product(s) that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example). 

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support when you have provided your affirmative consent, which you may revoke at any time, by contacting me on my contact details below. If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. For purposes of EU data protection law, I, Sarah-Jane Shaw, am the data controller of your personal information. If you have any questions or concerns, you may contact me at theshawsfloristics8@gmail.com. Alternately, you may mail me at:

Sarah-Jane Shaw Hazeldene, Spekes Road, Hempstead, Gillingham, Kent UK ME73RS

The personal information which we hold will be held securely in accordance with our internal security policy, implementing both technical and physical safeguards to protect your personal data. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select ‘internet options’ from the ‘tools’ menu, then click ‘security’, followed by ‘custom level’ and select ‘disable cookies’).
The information collected in this way can be used to identify you unless you modify your browser settings.

Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total. Data collected will not be shared with any other companies.

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about privacy, you should email us. You may opt out of communication at any time or update your preferences regarding method of communication by contacting us via our contact information provided or reselecting options on our Enquiry Form.