Refund, return and exchange policy

Booking Deposits: A booking deposit of £100.00 is required for every bouquet or arrangement or £50.00 for smaller orders of five blooms or less. Booking deposits will only be returned if the order is pre-booked and the cancellation request is made 30 days or or more before date of preservation required. Any cancellations less than 30 days prior to the event, or after event, are non refundable.
Frame & Acrylic Box Deposits: On receipt of a frame/acrylic box deposit, the frame/acrylic box order(s) are immediately processed with the relevant provider. Frame and acrylic box deposits are non refundable.
Refunds and Exchange: Due to the nature of my work and all orders including Picture Framing and all aspects of Resin Art Keepsakes being bespoke to your individual requirements, I do not offer any refunds or exchanges on the services I provide.

Additional non-returnable items:

  • Gift cards
  • Online shop jewellery and resin art

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Contact us at for questions related to refunds, returns and exchanges